1. Product shipping origin
- Our products are of national and international origin, and are sent directly from our suppliers to the address provided at the time of purchase.

2. Order Tracking
- After posting, you will receive a tracking code by email;
- It may take up to 7 days after posting to receive the tracking code;
- The customer is fully responsible for the tracking code, as if there is any problem during delivery or during shipping, the customer must contact us immediately.

3. Incomplete or Incorrect Address
- We are not responsible for incomplete or incorrect addresses;
- If the product is returned due to an incomplete or incorrect address, the customer will need to pay for another shipment so that we can forward the order again;
- In case of cancellation, the amount paid will be refunded by subtracting the shipping cost.